Check the service plan details purchased from LemonStand on the UVdesk Tickets and distinguish the genuine customers and avoid the fraud customers.
Now, you can furnish close attention to each and every customer’s query coming from your LemonStand eCommerce Store and resolve their issue in the less amount of time.
Let me explain the complete process in the detail below steps-
- Login to your UVdesk Support Panel.
- On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "LemonStand".
- You will see four tabs- Overview, Documentation, Screenshots & Configure (after app installation).
- In the "Overview" section, you will see Install button.
- Click on that button and LemonStand App will get installed.
- Alternately, for uninstalling the app, go to LemonStand "Overview" section then click on Uninstall button.
- Under the "Configure", click on New Channel button.
- Enter Name, LemonStand Webstore Name, API Token to add LemonStand Channel in the UVdesk.
- Follow the steps provided in the UVdesk Portal for generating the configuration details.
- After the successful configuration, you will see a success message on the UVdesk.
- Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.
In the case of any doubt, please email us at firstname.lastname@example.org You may also check other Marketplace set-ups with Uvdesk here.