UVdesk - eCommerce App Integration with CoreCommerce Store

Nirupama Shree

Published on - 06-15-17 01:33pm

Link the gap between your CoreCommerce Store and Customer Support Service of your CoreCommerce Customers by the help of CoreCommerce App.

Now, you can furnish close attention to each and every customer's query coming from your CoreCommerce Store and resolve their issue in the less amount of time.

Confirm the order details fetching from CoreCommerce Account on the ticket for the proper validation and avoid bogus queries.
With the help of CoreCommerce App, the support staff can see the order related details on the UVdesk which will be fetched from the CoreCommerce Store.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "CoreCommerce".
  • You will see four tabs- Overview, Screenshots, Documentation & Configure (after app installation).
  • In the "Overview" section, you will see Install button.

Install

  • Click on that button and CoreCommerce App will get installed.
  • Alternately, for uninstalling the app, go to CoreCommerce "Overview" section then click on Uninstall button.

Uninstall

  • Now go to the "Configure" tab and click on "New Channel" to add new CoreCommerce Channel in the UVdesk.
  • For adding the channel enter Name, Username, Store Name, Password, XML Key & Connection URL.

Add Channel

  • Follow the steps provided on the UVdesk Portal for generating the configuration details.
  • After the successful configuration, you will see a success message on the UVdesk.

Successful configuration

  • Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.

 

In the case of any doubt, please email us at support@uvdesk.com You may also check other Marketplace set-ups with Uvdesk here.

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