UVdesk - Binaka App Integration

What is a Binaka App?

Binaka is a dynamic app of UVdesk Helpdesk which will provide quick support to the users on the website which is integrated with a knowledgebase or FAQ ( Frequently asked questions ).

You can filter FAQs as per the keywords and get instant results. It can also turn into a Contact Form so that you can communicate and get your query solved.

The users can also create tickets with the help of Binaka App. It makes use of Form Builder App and you can customize the form as per the requirement.

Let me explain the complete process in the detail below steps-

• Login to your UVdesk Support Panel.
• On the Dashboard, you will see the "APP CENTRE" menu and under it, you will find "Binaka".
• You will see three tabs- Overview, Documentation & Configure (after app installation).

• In the "Overview" section, you will see the Install button.

• Click on that button and Binaka App will get installed.
• Alternatively, for uninstalling the app, go to Binaka App "Overview" section then click on Uninstall button.

• Now, under the Configure, click on Configure button.
• Click on the Try Me button and you will be redirected to a new page where you will see three sub-menu namely- Customize, Choose Form, and URL & Articles.

Customize menu:

• Enter the Title, select Brand Color, select Widget View, choose Position, Skin for displaying Binaka App, and select Form & Knowledgebase which you want to configure with Binaka.
• The owner can also select the Avatar as per their choice.

Note: The Brand Color will be the color of your Binaka App and with the help of Skin, you can choose to display the icon on the Binaka App as light or dark.

Choose Form Menu:

• Here, first, you have to create the form first from the Form Builder App.
• After the form creation, you can select the from the drop-down.

• The selected form will appear on the Binaka App when any user will use it as a Contact Form.

URL and Articles menu:

• Here, the owner can enter a Page URL on which they want to implement the Binaka App and they can also add specific Articles for that particular URL.

Example:

Suppose you have entered as many page URLs as www.example.com/dummy and added a few articles. Now, the Binaka App will work on all the pages of this URL (www.example.com) but when any user will visit this specific page (www.example.com/dummy) then all the added articles will pop up for the users.

Customer End Workflow:

Customers will open their helpdesk panel and can check the Binaka App Widget over there.

When a customer clicks on the app icon it will open up a search window to search articles.

Here, customers will enter the keyword for any article they want to search for.

If the article is available in the backend it will reflect in search results. Once they open it will redirect the customer to the blog page.

Ticket Creation by Binaka App:

Users can also create tickets from the Binaka app by clicking a widget available on the frontend panel.

When a user clicks on an icon a form builder page will open where you can fill in your details and create a ticket as per their queries or requirements.

So, the Binaka App helps users to find articles with keywords and create tickets, they will get their desired result as per the availability of the article and ticket response by the support person.

You can see this ticket from the admin side:

In the case of any doubt, please email us at support@uvdesk.com and we will surely come up with the best solution possible.