What are the Ticket List mass actions?

Nirupama Shree

Published on - 08-03-17 12:59pm

What are the Ticket List mass actions?

Ticket List mass actions mean to perform some sort of actions on a couple of tickets at the same time to save time and resources.

How to perform a mass action on the Ticket List Page?

  • On the Ticket List page, you will see the check box with every ticket.
  • After selecting the required tickets, you will see mass actions on the top of the ticket list.
  • Now, through these ticket lists, you can assign multiple tickets to a single Agent at a time, assign Group, Team, change the Status, Priority, Label and Delete them.

Ticket List Page

 

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