Publised on: 07-05-19 05:02pm
What is a Mailbox?
Mailbox feature allows e-mails which are sent to any specific e-mail address to be automatically imported to the support ticket system as a ticket. Now, the owner or the agent can work on that ticket and resolve the issue of the customer.
When the mail gets converted into a ticket then Mail Subject becomes the title of the ticket and mail content becomes the ticket content. On the ticket, you can see the email address of the sender, name, date & time.
What are the advantages of Mailbox?
1. It will automatically convert your emails into the support ticket in the UVdesk.
2. It will reduce the response time of the support agent as the agent can see the tickets in the UVdesk Panel. There will be no need of checking inbox for new emails.
Steps for creating a mailbox:
Please Note- For the Email Forwarding, please contact your Email Services Provider
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